SapphireIMS is an enterprise-grade IT Service Management System that delivers end-to-end IT Service Management functionality through a modular and seamlessly integrated package and includes Service Desk, Asset Lifecycle Management, Business Service Monitoring and Service Automation. SapphireIMS helps organizations align their IT service management delivery with their organizational process and helps them to continuously monitor and improve their IT services delivery. SapphireIMS is being used today by both Managed Service Providers and enterprise IT organizations for IT services and operations management.