**Notice: This add-on supports Samsung device with Knox 2.7.1 and up.** This add-on enables remote control of a Samsung device through the Splashtop SOS app or Splashtop Streamer app by a technician using Splashtop Rugged & IoT Remote Support with proper commercial license required. Using this add-on with Splashtop SOS: 1. Download and launch Splashtop On-Demand Support (SOS) app on your mobile device (https://play.google.com/store/apps/details?id=com.splashtop.sos) 2. Install the appropriate Add-on per the instructions in the SOS app 3. Share the session ID to your remote technician who will use their Splashtop Rugged & IoT Remote Support account to remotely access and control the device Using this add-on with Splashtop Streamer: 1. Download and launch Splashtop Streamer app on your device (created and deployed from your Splashtop Remote Support account) 2. Install appropriate Add-on per the instructions in the Streamer app 3. Use the Splashtop Rugged & IoT Remote Support product that you obtained from Splashtop to remotely access and control the device.