Objectives: Improve customer satisfaction for both electricity consumer Reduce fault rectification time Provide additional channels of communications including social media, email, mobile apps Collecting technical data of the fault Fault analysis and taking long term corrective measures Grouping of multiple complaints related to a single fault Micro management and monitoring of the performance of the gangs Rating of the performance of the Circle/division/sub-divison/sub-station/ Establishing system to monitor the reliability indexes for power supply