Aiming to deliver efficient services to the public, DDA has come out with “DDA at your service”. This app provides open channels of communication whereby citizens can lodge any geo-tagged complaints and upload photos and track the status of their grievances. The real time status of grievance resolution is notified to the petitioners, who could further give their feedback on it. Once the complaint is submitted by the citizen, the application automatically routes it to the concerned department/officer and generates a work order that can be tracked by both the department as well as the complainant, who will also receive automated notifications. Moreover, the app allows citizens to explore public utilities at nearby places like police stations, taxi stands, hospitals, metro stations, libraries, petrol pumps etc.