The XPlay app needs access from your service provider to view content. The XPlay app is an application that requires access from your service provider to view their content. The XPlay app DOES NOT have any content such as live channels, movies or radios. XPlay is the software development entity that has developed the XPlay app which is built to be a media player for providers to offer their content to their end users. The XPlay app supports the Mobile & Android TV platforms Once you install the app, you will be prompted with a login screen to enter your provider code, username and password (which is provided by your provider). After logging in with the correct credentials provided by your provider, you will be able to view their content. If you have issues logging in or technical issues, please contact your service provider, NOT XPlay.