The My Nagpur app was developed in aiming to provide a one-stop arrangement for citizen Centric Services will provide different civic Right To Services (RTS) e-Services like water supply, electrical supply, schools and education, solid waste management, property tax, birth and death registration, unsafe buildings, removal of fallen trees, etc in hassle-free and in a timely manner.” The entire concept of the app is oriented around the needs of citizens and their requirements in day to day interaction with NMC. It is another step towards working in a citizen-centric city. Through the app, one can have on fingertips a single point for grievances related to civic services. According to a statement issued by NMC, “The App is designed on the principles of transparency to key stakeholders, including citizens and officers, built-in accountability of each officer to attend and resolve the Grievance Other Services in a specified time and reply to the Applicant, else auto escalation activates and grievances are escalated to the higher authority for its resolution. No discretion is provided to the authorities regarding the time limit or shifting/transferring the grievance to other authorities, which is something unique about the App. Care has been taken while designing the App that it should be user friendly, easy to handle and has a citizens-dashboard for tracking the status of the grievance. Citizens can access the application through Google Play Store.”