NOTE: The current mobile app will only work with Track-It! 2019 release. BMC Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs. Track-It! assists the help desk personnel in providing quality service to their internal and external customers. This mobile application provides helpdesk technicians access to BMC Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.