Coats TechConnect is the fastest way to receive thread advice and resolve thread related issues. Simply submit a short form and you will be immediately matched with a Tech Services Advisor who will start working on your request. Coats' Advisors are industry leading experts in thread, sewing machines, compliance, efficiency, and sustainability. Once your request is submitted, you can chat and schedule video calls with your assigned Tech Services Advisor. Requests remain open until they are resolved to your satisfaction.