The objective of the IFB Service Ambassador (SA) (Technician) App is to provide access to IFB Technicians, a mobile solution so that they can access and execute the relevant scenarios of IFB Service-related processes from field locations (customer premises, service center premises etc.) thus reducing the load and dependency on Franchise/Service Center Back End staff for data entry etc. Key advantages are as below. 1. Customer Relationship 2. Near Real-Time visibility/availability to SA of end customer Service Requests, Leads etc. 3. with Customer and Product details 4. Provide on time service viz-a-viz appropriate use of the SA App. 5. In Field, On-Call Video Support wherein SA can connect with a Senior Trainer etc. 6. SA can punch/enter details of Service Charges, Service Contracts being sold to customer and thus save time of Franchise/Back-end staff 7. SA can punch details of Spares, Accessories, Essentials being sold to customer and thus save time of Franchise/Back-end staff 8. SA can use maps functionality to navigate to customer location 9. SA can manage, see and request spare parts availability at Service Center etc.