Knox Remote Support is a remote troubleshoot solution which allows IT admins to remotely connect to the user's device of Knox cloud services. Knox Remote Support provides: - Remotely control the user's device - Record device screen as a video clip and send to IT admin. - Capture device screen as an image file and send to IT admin. - Enables IT admin to send the files to the user and vice versa. Knox Remote Support is provided as a part of Knox cloud services on a valid license.