At asista, we constantly endeavour to enhance User Experience, and as a step forward in this endeavour we are happy to launch our Android based Mobile App for Asista. This Android App is for the use of Asista agents. From now on your agents will be able to use Asista on the move through their Android mobile without the hassle of waiting to get access to a PC to manage their tickets. Some of the App's features include: - App can be used by Agents also the Users - Dashboard providing a quick view of tickets for Agents and Supervisors - Update Ticket State - Add comments to ticket - Forward ticket to an agent/team - View Knowledge Base Articles - And everything an agent and users can do on web can be done with app